VIP FAQ

Click here for an overview.
The payment costs do not apply to GMM tickets.

As from this year the tickets are no longer sent to your mailbox. Instead you will find them in your Ticketmaster account. They will be activated in the run-up to the festival. There are no tickets in your Ticketmaster account? Then contact Ticketmaster.

Then contact Ticketmaster. Keep your order number to hand (if you still have it). 

Yes. The tickets list the name of the person who ordered them from Ticketmaster.

No. Please note that children are not entitled to a discount. We advise against bringing young children to the festival.

No. Carers also need a valid festival ticket to get in.

No. This is not possible.

Yes, as long as the festival hasn’t sold out. On the day,
day tickets are only available from 8 am.

Regrettably, no. Tickets are not refunded.

We advise you to only resell your ticket(s) on Ticketmaster’s resale platform or to people you know and trust.
Forewarned is forearmed… Click here for the rules:

 RESELLING TICKETS
Look before you leap! Certain auction sites resell second-hand tickets but their reliability cannot be guaranteed. In case of problems (tickets that were resold more than once, counterfeit tickets...) it’s your name on the ticket and you may be subject to criminal prosecution. There is a legal framework that governs the resale of tickets.

The Belgian law of 30 July 2013 concerning the sale of tickets to events states that:

• The occasional resale of tickets is allowed if the sale price is not higher than the definitive price printed on the ticket.
• The non-occasional or regular reselling of tickets, or making platforms available where non-occasional resale can take place or where the price can exceed the maximum permitted price, is prohibited.
• The sale of free tickets, invitations, sponsor tickets or special offers of tickets before the official sale date is prohibited. Victims of the above-mentioned practices can reclaim the excess amount paid from the reseller.
• There is a lively trade in festival tickets on the secondary market. Contrary to tickets purchased via the official ticket channel Ticketmaster.be, the validity of tickets purchased on the black market is not guaranteed. All too often we find that counterfeit tickets are being offered on the black market. In other words, tickets purchased on the secondary market may be blacklisted and as a result access to the festival will be refused.
• Go to www.ilovemyticket.com or FOD Economie.